MetroPrime Painters Warranty | Painting with Peace of Mind

MetroPrime Painters Warranty

We Put Our Name On It

At MetroPrime Painters, we stand behind the quality of our work. When we prepare and coat a surface, we expect that coating to bond and stay put for your full warranty term. If a coating we applied fails because of how we prepared or painted it, we come back and make it right.

How Long You Are Covered

Exterior: 5 years with our Premium Paint System, 7 years with the Prime Protection Upgrade.

Interior: 5 years with our Premium Paint System, 7 years with the Prime Protection Upgrade.

Cabinets: 3 years with our Premium Paint System, 5 years with the Prime Protection Upgrade.

Coverage begins on the date of substantial completion. Prime Protection applies to qualifying whole-house interior and exterior projects, and to cabinets finished with our 2K catalyzed system.

What Our Warranty Covers

Peeling or Blistering: Coverage applies if proper surface preparation was completed and the issue results from improper application rather than external factors.

Chalking: Excessive chalking due to paint failure is covered under our warranty.

Cracking or Flaking: This warranty covers cracking or flaking caused by improper application.

Extreme Fading: While some fading is natural over time, excessive fading that occurs within the warranty period is covered.

Materials Warranty:
All paints and materials used in your project are covered under the respective manufacturer’s warranty (Sherwin-Williams, Benjamin Moore, Dunn-Edwards). If an issue arises related to the materials, we will assist you in navigating the claims process with the manufacturer.

Warranty Exclusions

Our warranty does not cover:

Damage caused by internal leaks or moisture intrusion from plumbing or structural defects.

Natural weathering, including minor fading due to sun exposure.

Structural shifts or settling that impact the paint’s adherence.

Any issues caused by conditions outside of MetroPrime Painters' control or manufacturer defects (covered under the manufacturer’s warranty).

Claiming Your Warranty

Tell us in writing while your warranty is active. Email hello@metroprimepainters.com or text 480-725-7218 within 30 days of noticing the issue. Include your property address, the approximate completion date, and a short description.

Send a few photos of the affected area.

Let us look before any repair is made. We schedule an inspection within 10 business days.

Transferring Your Warranty

Prime Protection coverage transfers one time to a new owner who notifies us in writing within 30 days of the sale.

This page summarizes our residential warranty. The full Residential Workmanship Warranty, 2026 Edition, is delivered with every proposal and controls your coverage.